Return Policy

Return Policy

At Pustak Mania, we strive to provide our customers with a seamless and enjoyable shopping experience. We understand that occasionally, you may need to return a product. Please review our return policy below to ensure that your concerns are addressed promptly.

1. Eligibility for Returns:

  • *Books must be returned within 10 days of the purchase date.
  • *The item must be unused, in its original condition, and accompanied by the original receipt or proof of purchase.
  • *Books purchased as part of a set must be returned as a complete set.

2. Non-Returnable Items:

  • *Downloadable digital content, including e-books and audiobooks, is non-returnable.
  • *Gift cards are non-returnable and non-refundable.

3. Return Process:

  • *To initiate a return, please contact our customer service team at Info@pustakmania.in or 9599274370 to obtain a Return Authorization (RA) number.
  • *Clearly mark the RA number on the outside of the package.
  • *Ship the item to the address provided by our customer service team.
  • *Customers are responsible for return shipping costs unless the return is due to an error on our part.

4. Refund Process:

  • *Refunds will be issued in the original form of payment.
  • *Once the returned item is received and inspected, we will send you an email notification regarding the status of your refund.
  • *Please allow 7 business days for the refund to appear in your account.

5. Damaged or Defective Items:

  • *If you receive a damaged or defective item, please contact us within 7 days of receiving the product.
  • *We may request photos or other documentation to assess the issue.
  • *We will provide instructions for returning the item and, upon receipt, will issue a refund or send a replacement.

6. Exchanges:

  • *We currently do not offer exchanges. If you need a different item, please follow the return process for the unwanted item and place a new order.

7. Cancellations:

  • *Orders cannot be canceled once they have been processed. Please review your order carefully before confirming your purchase.

8. Late or Missing Refunds:

  • *If you haven’t received a refund within the specified timeframe, please check your bank account or contact your credit card company.
  • *If the issue persists, please contact us at Info@pustakmania.in or 9599274370.

9. Changes to this Policy:

  • *Pustak Mania reserves the right to modify this return policy at any time. Changes will be effective immediately upon posting on our website.

Thank you for choosing Pustak Mania. We appreciate your business and are committed to ensuring your satisfaction. If you have any questions or concerns, please don’t hesitate to contact our customer service team.